Photo by: Jason Goodman / Unsplash
In stable times, quality management often focuses only on stabilising the quality levels achieved, combined with targeted improvements, given that there are established markets, loyal customers with clear expectations, tried and trusted suppliers and contractors, and predictable logistics. But a crisis disrupts everything that has settled and forces companies to mobilize their resources to dynamically monitor the situation and promptly solve emerging problems. And these solutions must be integrated into existing quality management systems, which entails adjusting processes, changing control points, adapting the administrative apparatus, changing requirements for staff and contractors. All these changes should be implemented in a structured and controlled manner, and this is the role of the quality management system in a crisis — to preserve the DNA of the company and at the same time ensure its controlled evolution.
Our company also certifies quality management systems to ISO-9001. Based on the demand for our services, we can see that the number of companies using quality management systems is not decreasing, and interest in quality system certification is not diminishing either.
To be honest, we, for our part, see no reason why companies should be “incentivised” to improve the quality of their products and services. It is simply a question of survival and success. Since customers are more demanding and sophisticated in their choice of business and production partners during the crisis, we have to match this. And this cannot be done without systematic management.
Cover photo: Jason Goodman / Unsplash
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